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Privacy Policy

Last updated: 23 October 2026

This policy explains what personal data Pawnest collects, why, who can see it, how long we keep it and the rights you have, including under Egypt's Personal Data Protection Law (Law No. 151 of 2020).

1. Who we are

Pawnest is the platform described in our Terms of Service. We decide how your personal data is used on Pawnest and are responsible for it.

2. What we collect

  • Account: your name, mobile number, email address (optional), preferred language and account type (Owner, Nester or both).
  • Pets: name, species, breed, birth date, weight, sex, size, neuter and microchip status, notes you add, photos and vaccination records.
  • Bookings: the service, dates, times, prices, messages, booking status and history. For walks, drop-in visits and house sitting, your home address and access notes.
  • Nesters: listing details, your home address and exact map pin (both private), identity check, video interview, knowledge test answers, home photos and any additional documents we ask for during verification. For the identity check, our provider Didit scans your national ID and takes a live selfie to confirm the ID is yours (this uses face data, which the law treats as sensitive, so we ask for your explicit consent first). Didit keeps the ID images and selfie; Pawnest keeps only the result, the date and the last 4 digits of the ID number.
  • Location: when you tap "Near me", your device's location, rounded to about 1 km before it leaves your device's browser. It is used for that search and appears in the page address.
  • Safety: reports you make or that are made about you, and the people you block.
  • Visits (iPhone app, when available): the walker's GPS position during a checked-in walk, shared only with that booking's Owner and Nester, and device tokens for notifications.
  • Technical: cookies needed to keep you signed in, complete sign-up and remember your language, and server logs (such as IP address, pages requested and time) kept by our hosting provider.

3. Why we use it

  • To run the service you asked for: accounts, listings, search, bookings and visit check-ins (performance of our agreement with you).
  • To keep people and pets safe: verifying Nesters, reviewing reports, preventing fraud and enforcing our terms.
  • To meet legal obligations and respond to lawful requests from authorities.
  • Where the law requires it, we ask for your explicit consent first, and you can withdraw it at any time.

We do not sell your personal data, and we do not use it for advertising.

4. Who can see your data

  • Everyone: a Nester's first name, listing, prices, approximate area (about 1 km, never the exact address) and published reviews.
  • The other person in a booking: what they need for that booking. A Nester sees an Owner's home address only after accepting; an Owner sees the Nester's address only once a boarding or daycare booking is confirmed.
  • Pawnest staff: only what they need for verification, support and safety. Staff actions on Nester accounts are recorded in an audit log.
  • Service providers who process data for us: Supabase (database and sign-in, servers in the EU), Railway (website hosting, servers in the EU), MapTiler (maps; receives your IP address and the map area you view), Didit (identity checks for Nesters) and, once enabled, our SMS provider for sign-in codes. They may use the data only to provide their service to us.
  • Authorities, when Egyptian law requires us to share data.

5. Where your data is stored

Pawnest's database and website run on servers in the European Union. Transfers of personal data outside Egypt are made under the conditions of Law No. 151 of 2020 and its Executive Regulations.

6. How long we keep it

  • Account and profile data: while your account is open.
  • When you delete your account: your name, phone number, email, pets' details, addresses, listing details and verification records are erased, and your login is removed. Past bookings and reviews are kept, shown as "Deleted user", so the other person keeps their history and for accounting and dispute purposes.
  • Safety reports: kept after account deletion where needed to protect others.
  • Server logs: kept by our hosting provider for a limited period.

7. Your rights

Under Law No. 151 of 2020 you can:

  • know what personal data we hold about you and get a copy of it;
  • have inaccurate data corrected or updated;
  • object to certain processing, and withdraw consent you have given;
  • delete your account yourself at any time from Account settings (see section 6 for what is kept).

8. How to use your rights or complain

Contact us through the Contact page and we'll respond within the time the law requires. You may also complain to Egypt's Personal Data Protection Center.

If a security breach affects your personal data, we will notify the Personal Data Protection Center and you as the law requires.

9. How we protect it

Data is encrypted in transit (HTTPS). Database rules limit each person to their own data, exact addresses and map pins are hidden from the public, and staff access is limited and logged. No system is perfectly secure, so please use a device and phone number only you control.

10. Children

Pawnest is for adults aged 18 and over. We do not knowingly collect personal data from children.

11. Cookies

We use only the cookies needed for Pawnest to work: keeping you signed in, completing sign-up and remembering your language. We do not use advertising or analytics cookies.

12. Changes to this policy

We'll update this policy when we add features or service providers, change the date at the top, and tell you about important changes before they apply.

13. Contact

Questions about your data? Reach us through the Contact page. A dedicated privacy email address is coming soon.